Privacy Policy
When using the software products (hereinafter – the
Software) offered by Limited Liability Company “CSC TELECOM", reg. No
40003611196 (hereinafter – CSC TELECOM), CSC TELECOM may receive the personal
information of Software Users. This Privacy Policy applies only to the
information collected by CSC TELECOM when a User registers on the CSC TELECOM
website to use the Software or other offered services where User registration
is required.
Before using the Software,
please read the terms and conditions of this Privacy Policy (hereinafter – the
Policy).
1. General provisions
1.1. When using the software products, the User
confirms the following:
a) he or she has fully read the terms and conditions
of this Policy before using the Software;
b) the beginning of the use of the software products
in any form means that the User fully agrees with all the provisions of this
Policy;
c) if the User does not agree to the terms and
conditions of this Policy, the User must immediately stop any use of this site;
d) CSC TELECOM may change this Policy (or any part of
it) without giving a special notice. The new version of the Policy takes effect
from the moment it is published on the CSC TELECOM website (https://gateway.csc.lv/pipedrive/docs/privacy_en.html) unless otherwise provided in the new version of the
Policy.
1.2. When using the Software through a web browser
that accepts data from cookies, the User agrees that CSC TELECOM may collect
and process data from cookies for the purposes specified in this Policy, and,
in certain cases specified in this Policy, transfer data from cookies to third
parties.
Disabling and/or blocking the browser option for the
receipt of data from cookies means the prohibition to CSC TELECOM to collect
and process data from cookies in accordance with the terms and conditions of
this Policy.
1.3. CSC TELECOM does not verify the correctness of
personal information provided by Users. However, under the terms and conditions
of the License Agreement, the User is obliged to provide confirmation of the
correctness of personal information provided by himself or herself.
2. Information about the
User
2.1. This Policy concerns the following personal
information:
2.1.1. Personal information posted by Users, including
about self-registration; information posted by the User in the process of using
the Software. Personal information obtained in this way may include:
name, surname, date of birth, phone number, application information, account
passwords and/or User e-mail address. The User provides other information at
his or her discretion.
2.1.2. Data that is automatically transmitted during
the use of the Software using the Software installed on the User's device, including
IP address, device individual network number (MAC address, device ID),
electronic serial number (IMEI, MEID), Android Advertising Identifier (Google
AID), data from cookies, information about the browser, operating system,
access time, search requests, and information about the location of the User's
device.
2.1.3. Data provided by the User additionally at the
request of CSC TELECOM to meet CSC TELECOM's obligations to the User regarding
the use of the Software, including phone calls made to monitor the quality of
technical support and other aspects of the Software support.
3. Purpose of processing the
information about Users
3.1. CSC TELECOM uses the information collected on the
User to provide the User with the CSC TELECOM Software and related services and
to provide the User with all necessary information, including security alerts
and support messages.
3.2. CSC TELECOM may use information obtained about
the User to protect its rights, to prevent fraud or other illegal activities
and for any other purposes communicated to the User in connection with the CSC
TELECOM software and related services.
4. Categories of recipients
of User data
4.1. User data may be transferred to third parties
only to the extent and in the manner specified in the License Agreement. CSC
TELECOM undertakes to comply with the GDPR and other laws and regulations, as
well as the terms and conditions of the concluded License Agreement when
transferring the User's personal data.
4.2. User data may be transferred:
1) to persons
authorized by CSC TELECOM or companies involved in the provision of the
Software;
3) to the
User himself or herself, in compliance with the GDPR norms;
4) to
public authorities to comply with regulatory enactments;
5) Where
the services are assigned to subcontractors, which are considered to be
personal data to sub-processors, CSC TELECOM involves only those service
providers, who guarantee the implementation of technical and organisational
measures of relevant personal data processing in such a way that the processing
of the User's rights in accordance with the requirements of the GDPR and laws
and regulations is ensured.
4.3. In any case, CSC TELECOM will always ensure that
the User information is processed only in connection with the use of the
Software and in accordance with this Privacy Policy, subject to the existing
data protection laws and regulations.
5. User rights
5.1. The User has the right to receive confirmation
from CSC TELECOM about whether or not personal data is being processed in
relation to the User.
5.2. The User is entitled to request:
1) rectification
of his or her data;
2) erasure
of his or her data;
3) restriction
of processing of his or her data;
4) object
to the processing of his or her data;
5) withdraw
his or her consent at any time;
6) submit
a complaint to the supervisory authority.
6. Duration of User data
storage
6.1. The User's personal data is processed only for
the purposes mentioned above and as long as it is necessary to achieve such
purposes, to protect the interests of CSC TELECOM and the User, or to comply
with the time limits laid down in laws and regulations.
6.2. CSC TELECOM destroys the User's personal data as
soon as the need to process such data ceases.
6.3. User data is a restricted access information that
can only be accessed by employees for whom admission to this data is necessary
to perform work tasks. All employees of CSC TELECOM are trained to be able to
protect User rights.
6.4. Despite the above, the User has the right to
request the erasure of his or her data. Depending on the services provided by
CSC TELECOM to the User, CSC TELECOM may need to retain certain data for legal
purposes for 18 (eighteen) months from the date of the request for erasure. CSC
TELECOM cannot continue to provide services to the User if the User requests to
erase his or her data.
7. User data security
7.1. CSC TELECOM provides and takes appropriate
physical, technical and organisational measures against unauthorised or
unlawful processing of personal data and against accidental loss or destruction
or damage to personal data, including appropriate coding of personal data.
7.2. CSC TELECOM is testing its security features
introduced to ensure the processing of personal data.
7.3. CSC TELECOM ensures that persons authorised to
process personal data have entered into confidentiality obligations.
7.4. Data security can only be effective if the User
complies with certain security practices, including never disclosing
information about his or her Account or connection data to any other person. If
the User believes that any login data from the User Account was disclosed, the
User can change his or her password at any time using the CSC TELECOM website
or the Software mobile application, but the User should also contact the CSC
TELECOM customer service immediately (support@csc.lv or info@csc.lv).
7.5. Transmission of information through the internet
can not be completely safe. When transferring any information, the User himself
or herself assumes all risks. However, when receiving User information, CSC
TELECOM will apply strict procedures and security measures to prevent
unauthorized access.
8. Contacts
E-mail: info@csc.lv
Technical Support Service: support@csc.lv
Postal address: Cēsu iela 31 k-3, Riga, LV-1012